Terms & Conditions for Customers
Welcome to Tanyem & thank you for using our services!!
When you use our services you are agreeing to our terms. So please take sufficient time to read our terms and conditions. It’s our request to read the terms and conditions carefully before downloading our application or using our website.
Terms & Conditions (In case of vehicles not owned by company)
- ‘Company’ individually and collectively means Tanyem. This word includes the Employees, Authorized Representatives, Customer Relationship Executives or Representatives, Vendors etc.
- ‘Customer’ or ‘You’ shall mean any individual or person using the services provided by the Service Provider.
- ‘Vehicle’ means any vehicle/ taxi/ cab which will be provided to the Customer.
- ‘Service Provider’ or ‘Vendor’ means any person who is providing the vehicle and services to the Customer.
- ‘Service’ means the pickup and drop facility or transportation facilities to be provided by the service provider from and to such locations which are requested by you.
- ‘Superior Force’ or ‘Unavoidable Incidents’ means any kind of circumstances or any legal cause which are beyond the control the Company like Strikes, Lockouts, Labor Disturbances, Civil Commotions, Riots, War, Acts of terrorism,Action of any government or regulatory authority, Major Traffic Disruption, Fuel Shortages, Abnormal Weather Conditions at the location of service.
- ‘Use of Service’ includes customer dialing company dedicated number or visiting company’s official website or downloading the mobile application or availing the services of transportation, However this not limited to all the customers calling on company’s number, or visiting company’s official website or downloading the mobile application.
2. General:The company provides online services for booking Cab/ Taxies in India to you and you agree to use the Services offered by third party service providers (Vendors)
- Company shall take booking requests from users and forward it to the respective service provider (Vendor). If the respective service provider accepts the booking request made by us for the services the company will notify you and will provide complete information regarding the service provider including name of the driver, contact number, taxi model, taxi number etc.
- company will make all the reasonable efforts to bring you in contact with the service provider at the time of booking.
- is completely your responsibility to provide the accurate information to the company. The company has right to verify the information provided by you. You can only use the services through authorized means. It is your responsibility to download correct mobile application or visit the correct website. The company has the right to discontinue or introduce any of the modes of booking Vehicles.
- will deny you from doing any act which is believed to be capable of damaging the reputation of the company.
- will comply with all applicable laws.
- will treat the service provider with respect and will not make any damage to the vehicle or indulge yourself in any unlawful activity or behavior.
- case of your breach of contract of these terms you will have to compensate the company against any claims or legal proceedings.
- are not at all responsible for the behavioral action or inactions of the service provider or quality of vehicle.
- using the mobile application of the company or using the website of the company you further agree that.
- You will download the application for the personal use and you will not resell it to 3rd party/parties.
- You will not authorize other(s) to use your account or you will not transfer your account or it's details to any other person or legal entity.
- Without any appropriate authorization you will not use any account that does not belong to you.
- You will not use the application or any of its features for any unlawful and illegal purposes like sending or storing unlawful material or for any fraudulent purpose.
- You will not use the application or any of it's features to cause any annoyance, nuisance, or inconvenience.
- You will not impair the proper operations of network.
- You will not harm the application in any way.
- Without the written permission from company you will not copy or distribute the application or other content of the company.
- The identification, account password provided to access your account will be kept secured and confidential by you.
- You will have to provide us with the proof of identity we may reasonably request.
- You will not use the application with incompatible or unauthorized device.
- You will comply with all the applicable laws of government of India, State Government or the City or State in which you are present while using the Application or it's features.
- The Company solely reserves the right to immediately terminate usage of the Application or any of it's features should you not abide with the any of the above rules.
- The trip fare is calculated automatically on the basis of shortest distance between origin point and drop point, If the cab travels beyond the estimated distance you will have to pay extra amount in cash to the driver according to the formulae: (Extra Kilometers x 2 x 9) + GST.
- Above estimates are exclusive of all additional charges such as toll charge, parking charges & discounts etc. Toll and other veriable charges are payable separately at actual by the user.
- You will make full payment for the services provided to you through our payment gateways.
- The rate list can be found on website and mobile application of the company.
- The trip charges will be updated from time to time and it would be your responsibility to remain informed about the exact current trip charges for the services.
- Round Trip: For the round trip charges will be as provided on the website or mobile application but in case of just a drop off you may get the cheap ride for this you can check our website or mobile application.
- One-way Trip: While booking a one way ride you will be charged for round trip however in one-way trip you might get the cab in cheaper rates that depend on the availability of the cheaper ride at the time of booking. In case we do not have any cheap ride available at the time of booking then you will have to book a ride in normal rates that are applicable for the round trip, as soon as we get the return booking for your one-way trip you will be provided with the cash back amounting to the difference between normal rate and cheaper rate.
- Fare displayed on mobile application or website is calculated on the shortest distance between origin and destination of the journey. Incase distance calculated at the end of journey is more that estimated distance you will have to pay according to Rates Per Kilometer Multiplied by Extra Distance multiplied by 2 in cash to the driver. This is for both one way trip as well as round trip.
- The fare and other charges may vary for different locations.
- The trip charges include the trip fare but any additional charge levied by the company which includes waiting charges, parking charges, night charges (where applicable), toll tax or any other fee or levy presently payable or herein after imposed by the law or require to be paid for availing of the service.
- For outstation round trip(s) the charges are applicable for each calendar day, if the travel time extends to the next calendar day after 12 am midnight, next calendar day round trip charges will be applicable.
- The mode of payment will be digital.
- Any payment made for cheap ride is non refundable.
- In case of unavailability of cheap ride for one way you will be subjected to book one way ride in round trip rates, However if we get the return booking for same we will provide you the cash back which will be utilize on the booking of next ride. As soon as we give you the cash back you will not be able to cancel your ride in any case however you may utilize your cash back in your next ride.
- After the trip is completed we will provide you a copy of the invoice on your registered email account with the company.
- Any tip you wish to pay to the driver will be in cash directly to the driver company is neither involved nor responsible for any such trips. Tip neither mandatory, nor taxable and we will not provide any receipt for the tip paid by you and also same is non refundable on company’s behalf.
- Like Credit Card/Debit Card/ Paytm / Pay later merchant or any new payment methods that company introduces from time to time.
For Round Trip:
For One-way Trip:
- The actual payments are calculated on the basis of shortest distance between origin and destination. However, if your ride exceeds the estimated kilometers by our application or website you will have to pay extra amount in cash to the driver according to the formulae:
(Extra Distance x Rates per Kilometer x 2).
Note: Here rates per kilometer will be normal rates. Cheaper rates will not be applicable here.
- While booking a one way ride you will be charged for round trip however in one-way trip you might get the cab in cheaper rates that depend on the availability of the cheaper ride at the time of booking. In case we do not have any cheap ride available at the time of booking then you will have to book a ride in normal rates that are applicable for the round trip, as soon as we get the return booking for your one-way trip you will be provided with the cash back amounting to the difference between normal rate and cheaper rate. As soon as you get the cash back you will not be able to cancel your ride.
Incase your trips exceeds the estimated kilometer by our application you will have to pay extra amount in cash to the driver according to the formulae: (Extra Distance x Rates per Kilometer x 2)
- Round Trips can be cancelled at any time before the starting of the trip with 100% refund.
- If you do not get a cheaper ride: Incase of one-way booking if you do not get the cheaper ride and you book your ride in the normal rates there arises a possibility that you get the cash back in case we get the return booking for your one way cab. As soon as we get the return booking we will provide you with the cash back amounting to the difference between normal rates and cheaper rates. As soon as you get the cash back you will not be able to cancel your ride after that.
If you get a cheaper ride: Cheap ride once booked cannot be cancelled.
For One-way Trip Charged at normal Market Rates:
- You can cancel your ride at any time before 1 hour of starting time of your trip with 100% refund
For one way ride booked at cheaper rates:
- You can cancel your ride anytime before receiving cash back. As soon as you receive cash back you will not be able to cancel your ride. (Refer point no. 5)
- Cheap ride once booked cannot be cancelled. Its non refundable.
7. Starting and Ending the Trip:
- It is mandatory to click on the start trip right before starting a ride and click on end trip as soon as you finish your journey. This option is available in booked rides section on the application and website. This is your responsibility to perform the above act in order to get the final actual bill.
- By accepting these terms user terms an using the applications you agree that you shall defend, indemnify and hold the company it's affiliates licensors each of their officers, directors, employees, attorneys, other users and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorney fees and cost) arising out of or in connection with: a) your violation or breach of any of the term or any applicable law or regulation, whether or not referenced herein.
- Your violation of any right of any third party via the application, or c.) Your use or the misuse of the application or website.
- All the recommendations provided to you through our website or application is for general purpose only and it does not constitute any advice. The company will try its best to keep the content of the website and application correct but does not guarantee that the content of the website is free from viruses, defect or update or accurate.
- The company is not liable for any damages caused during the use of or inability to use our website or application including damages caused by viruses, software or any incorrectness or incompleteness of the information on the website or the application, unless and until such damages are outcome of any willfulness conduct or form of gross negligence on the part of the company. The company will also not be responsible for the damages caused by electronic means of communication, for example damages resulting from failure or delay in delivery interception or manipulation of electronic communication by computer programs by third party used for electronic communication and transmission of viruses.
- Without prejudice to the forgoing and in so far as allowed under mandatory applicable law(s), the company’s aggregate liability will exceed an amount of INR 1000.
- It will be liability of the company to maintain the quality of the service. Any complain against the service can be submitted to us via proper channel.
10. Intellectual Property Rights ( Trademarks and Copyrights)
- The company is proprietor and lawful licensee of all the rights to the mobile application website or any other digital media and its content. Content may include its design, sound, layout, video etc. The website(s), mobile application or any other digital media content give a variable form of confidential business information(s) which provides an enterprise or a complete edge and intellectual property rights protected underworld wide copyright and other laws. All the titles, ownership, intellectual property rights in website and its content shall remain with the company. Its affiliates, agents, authorized representatives or licensors as the case may be.
- All the right claimed under this terms & condition are herby reserved by the company the information provided in this website or mobile application is intended and provides general information for personal use of reader who accepts and acknowledges full responsibility for its uses.
- The company is not at all responsible for the accuracy or reliability or revelance of any information(s) or advertisement contained on, distributed through or linked downloaded or accessed from any of the services contained on this website or quality of products or any other information or offer in or in connection with the service.
- All the related icons, logos and taglines are registered trademarks of the company in various jurisdictions are protected under applicable copyright trademark and to the propeiritory right laws. The unauthorized copying, modifications, use or publication of these marks is strictly prohibited.
- All the content of company on this website is copyright of the company.
- Subject to your compliance with our Terms and Conditions, the Company grants you a limited, non-transferable, non-exclusive license to download & install a copy of our application on a single mobile phone that you own & control and to run such copy of our application solely for your own personal use.
- You will not (i) license, sell, sublicense, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any 3rd party the application in any way; (ii) modify or make derivative works based upon the application; (iii) create Internet "links" or "frame" or "mirror" any application or it's feature on any other server(s) or wireless or Internet-based device(s); (iv) reverse engineer or access the application(s) in order to (a) design or build a competitive product(s) or service(s), (b) design or build a product using similar ideas, features, functions or graphics of the application, or (c) copy any idea(s), features, functions or graphics of the application, or (v) launch an automated program(s) or script, including, but not limited to, web spider(s), web crawlers, web ants, web robots, web indexers, bots, viruses or worms, or any program which may make multiple server requests at a short interval, or unduly burdens or hinders the operation and/or performance of the application.
11. Link to Third Party Website:
12. Term and Termination of the Contract:
By disabling the use of application and services or by permanent deletion of the application installed on your smart phone you can terminate the contract. The contract between you and company is for indefinite period. The company is authorized to terminate your contract in case:
- you violate or breach any of the terms.
- misuse of application or service.
13. Invalidity of one or more provision:
- validity of any other term will not be affected by the invalidity of any of these user terms.
- And to the extent that any provision(s) of this user term(s) in invalid, or is not acceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties that is acceptable considering all the possible circumstance(s) and which corresponds with the provision(s) of the void part as much as possible, considering the contents and the purpose of these User Terms.
14. Modification of Service and User Terms:
The company reserves all the right to modify or replace any of these user terms or change, suspend or discontinue the application at any time by posting a notice on website, application or email. The company may also impose the limits on certain features and services. The company may restrict your access to parts or all of the service without notice or liability.
The company may give notice on the service or application or by email or by written communication to your address on records in company’s account information.
You may not assign your right(s) under these user terms without a prior written approval of the company.
17. Privacy and Cookie Notice:
The Company collect(s) and processes the personal data of the visitors of the website, and users of the application(s) according to the Privacy and Cookie Notice
18. Excusable Delays (Superior Force)::
Neither party here to shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without it's fault or any negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.
Terms & Conditions for Drivers and Travel Agents
It would be ideal if you read this record (Driver's Terms and Conditions) cautiously as it influences your privileges and commitments under the Contract. On the off chance that you don't consent to this present archive's Terms, Please don't enroll for or utilize the Service.
By getting to and utilizing this administration, you acknowledge and consent to be limited by the terms and arrangement of this understanding. Moreover, when utilizing these specific administrations, you will be dependent upon any posted rules or rules relevant to such administrations. Any support in this administration will establish acknowledgment of this understanding. On the off chance that you don't consent to submit to the abovementioned, kindly don't utilize this administration.
- Your relationship with the Tanyem organization:
- The nature of your relationship with Tanyem isn't work, however self employed entity. Along these lines, the Tanyem organization has no duty to give you any business administrations, for example, advantage, pay, access to joblessness protection or laborer's remuneration during your time with Tanyem.
- Your utilization of Tanyem awards you no rights, title or interests comparable to our licensed innovation rights (counting, without restriction, copyright, trademarks,logos, designs, photos, exclusive substance, livelinesss, video and text or rights in and to Tanyem programming, versatile and web applications and Website) or the protected innovation of our retail or publicizing accomplices, other than the non-adaptable, individual option to utilize and get the Tanyem administrations as per these Driver Terms.
- The Website/App is given to you to your own utilization subject to the User Terms.
- You can't begin an agreement with any Network's clients - including client, conveyance organizations, conveyance drivers, colleague and storekeeper, in the wake of acquainting with them through system.
- It is your duty to check to guarantee you download the right Software for your gadget. The Company isn't obligated on the off chance that you don't have a good gadget or on the off chance that you have downloaded an inappropriate form of the Software for your gadget. The Company maintains whatever authority is needed to end your utilization of the Software and additionally Services should you utilize the Software or Services with an inconsistent or unapproved gadget.
- By utilizing the Services, you concur that:
- You will just utilize the Services for legal purposes; you won't utilize the Services for sending or putting away any unlawful material or for beguiling or deceitful purposes.
- You won't utilize the administrations to cause irritation, disturbance or burden.
iii. You won't cease from doing anything which we sensibly accept to be notorious or fit for harming our notoriety.
- You won't spread any substance which is slanderous, foul or may have the impact of being badgering, compromising or oppressive to an individual or gathering of people based on religion, sex, sexual direction, race, ethnicity, age or incapacity or something else.
- You won't utilize the administrations, or any substance available through the administrations, for any business reason, including however not constrained to reaching, publicizing to, requesting or offering to, any clients, conveyance specialist co-op, client or Tanyem's representatives, except if the organization has allowed you to do as such recorded as a hard copy.
- You won't publicize or advance outsider or your own items or administrations (other than your administrations in the ordinary course of the utilization of Tanyem).
vii.You won't duplicate or convey the product, or any substance showed through the administrations without earlier composed authorization from the Tanyem organization.
viii.You won't move records that contain infections, trojans or other unsafe projects.
- You won't make or order, straightforwardly or by implication, any assortment, accumulation, or other index from any substance showed through the Services aside from your own, noncommercial use.
- The data you give to us when you register a record or in any case speak with us is exact, you will expeditiously advise us of any progressions to such information(for model, telephone number, any update of your reports, for example, driving permit reestablishment or lapse, including or erasing any vehicle, any update of vehicle information), and you will give us whatever evidence of character we may sensibly ask for.
- You know that when mentioning Services by SMS instant messages, standard informing charges will apply.
xii. You will keep secure and secret your record secret key or any recognizable proof certifications we give you which permits access to the administrations.
xiii. You will just utilize the administrations for your own utilization and won't exchange either the product or administrations to an outsider.
xiv. You won't utilize the site or programming in any capacity that could harm, handicap, overburden or impede any organization worker, or the systems associated with any organization's worker.
- You won't endeavor to increase unapproved access to any piece of the site as well as to any help, account, asset, PC framework as well as system associated with any Company's worker.
xvi. You won't access or endeavor to get to the records of different clients or to infiltrate or endeavor to enter any safety efforts.
xvii. You won't profound connect to the Website or access the Website physically or with any robot, arachnid, web crawler, extraction programming, mechanized procedure as well as gadget to scratch, duplicate or screen any part of the Website or any substance on the Website, except if the Company has allowed you to do as such recorded as a hard copy.
xviii. You won't duplicate any substance showed through the administrations, including however not constrained to conveyance specialist organizations' substance and surveys, for republication in any configuration or media.
xix. You won't direct any precise recovery of information or other substance from the site, programming or Services.
- You won't attempt to hurt different clients or the organization, the site, programming or administrations in any capacity at all.
xxi. You will report any blunders, bugs, unapproved get to procedures or any break of our licensed innovation rights that you reveal in your utilization of the website,software or administrations.
xxii. You won't misuse our special or credit code framework by reclaiming numerous coupons without a moment's delay.
xxiii. The Company may furnish you with intuitive open doors through the administrations, including, by method of model, the capacity to post client evaluations and audits (all things considered, "Client Content").
xxiv. You speak to and warrant that you are the proprietor of, or in any case reserve the option to give, all User Content that you submit, post as well as in any case communicate ("Make Available") through the Services.
xxv. You thus award the Company an interminable, permanent, adaptable, completely paid, eminence free, non-selective, around the world, completely sublicense capable right and permit to utilize, duplicate, show, distribute, adjust, expel, openly perform, decipher, make subordinate works, circulate or potentially in any case utilize the User Content regarding the Company's business and in all structures presently known or from now on imagined ("Uses"), without warning to as well as endorsement by you.
xxvi. You further award the Company a permit to utilize your username as well as other User profile data, including without constraint your evaluations history, to ascribe User Content to you regarding such Uses, without warning or endorsement by you.
xxvii. We have restricted authority over the nature and substance of data and talk communicated or got by you or different clients of Tanyem. In spite of the fact that we claim all authority to do as such, we don't screen such substance in the typical course of business and won't be at risk for any such substance. On the off chance that you have a grumbling about another client, it would be ideal if you get in touch with us by means of the application or site.
xxviii. You will conform to every single material law and be liable for the arrangement of your conveyance or moving administrations to items (including without impediment, observing wellbeing laws according to the utilization of cell phones while driving).
xxix. You will reimburse, and keep us repaid including safeguarding us completely against any cases, misfortune, harm or legitimate procedures brought against us by some other individual because of your break of the Driver's Terms.
xxx. In connection to the revealing data that we give, we will utilize our sensible endeavors to guarantee that such data is precise in material perspective, yet we can't ensure that it will consistently be exact or right and accordingly you should utilize your own free judgment when following up based on data gave.
xxxi. We are not answerable for the conduct, activities or inactions of clients whether they are Tanyem clients. Any agreement for the arrangement of conveyance or moving administrations is among you and the client and not us and we just give a stage to present or connection up drivers or movers and clients.
xxxii. You will avoid potential risk to keep unapproved people from approaching the products, things or packages gave by the Customer compatible to the Service (the "Conveyance Items") and will likewise avoid potential risk against loss of or harm to the Delivery Items.
xxxiii. You will put forth sensible attempt to convey the Delivery Items as per the individual conveyance plans, which are evaluates just and not guaranteed. You will, nonetheless, not be at risk (regardless of whether in agreement, misdeed or something else) for any deferrals in influencing the Delivery Items for whatever reasons with the exception of that where a conveyance demand isn't finished in light of the fact that the Delivery Provider was late to arrive at the beneficiary of the Delivery Items that are not because of a Customer's duty nor conditions beyond his ability to do anything about, you consent to redeliver complimentary.
III. Driver Requirements:
- You must be legitimately permitted to do conveyance with your register vehicle dependent on common and government laws, including yet not constrained to:
- Age: The Driver must be 18 years of age or more.
- Driver License: You should have a substantial driving permit for driving your enlisted vehicles.
- You must be lawfully qualified for working in India and must give related archive.
- You must pass a historical verification.
- Your vehicle must be fit to pass an examination from Tanyem, if is required.
- You are required to have a perfect driving record.
- You hold fast to all government and common laws including wellbeing
- If there is any legitimate limitation of work, (for example, restricted driving hour, criminal record boycott… ), you have obligation to report, resolve and abstain from tolerating the request.
- Login information:
- As the application chips away at the request acknowledgment by the drivers, you are mindful to keep your login qualifications secure to stay away from abuse.
- you can make just one registeration.
- You are liable for missing any requests because of the certifications information misfortune.
- You are the sole approved client of any record you make through the administrations.
- You are exclusively and completely liable for all exercises that happen under your secret phrase or record.
- You concur that you will screen your record to forestall use by minors, and you will acknowledge full duty regarding any unapproved utilization of your secret phrase or your record by minors.
- You may not approve others to utilize your User status, and you may not dole out or in any case move your User record to some other individual or element. Should you presume that any unapproved gathering might be utilizing your secret phrase or record, you will advise the organization right away.
- You make a deal to avoid making a record or utilize the Services on the off chance that you have been recently evacuated by the organization, or on the off chance that you have been recently restricted from utilization of the administrations.
- Driver can sign in utilizing the enlisted and checked email and gave secret phrase. There is alternative to recover the overlooked secret word utilizing the enrolled email.
- New User: a client that doesn't has any record type with Tanyem. These clients must give legitimate email address, Phone number and secret word. After email and telephone confirmation, their record will be made.
- Existing client: a non-driver Tanyem client, (for example, driver) can enlist as a client. For this situation, client can utilize same accreditation and subsequent to signing in he/she will be requested choosing driver or client dashboard.
- You need to give us a legitimate email and telephone number of yours, a secret phrase and terms and condition acknowledgment to be pre-enrolled.
- You can get to the versatile application or site highlights after email and telephone check.
- You need to finish your enrollment structure inside application or web including every single vital archive and data. At that point you can present your data to be checked on by Admin for actuation.
- You can't present your solicitation of joining to organize before you transfer all important data and reports. During this time, you won't be dynamic on arrange and won't get any request.
- After presenting your total data and reports, you need to hang tight for Admin endorsement for being dynamic.
- After actuation by administrator, you will get new request warning, in light of your settings.
- The Tanyem administrator can acknowledge or dismiss the application dependent on characterized rules and the organization's strategies.
- We won't license you to join or take an interest (in our sole attentiveness) according to the utilization of Service where:
- we have motivation to accept that you don't hold a legitimate driving permit; or;
- have a substantial India enrolled vehicle; or
- We have motivation to trust you are in India on a work grant, guest or business Pass; or
- you don't give the necessary data and headshot for enrollment.
- Your security is essential to us. We planned our Data Policy to cause significant divulgences about how Tanyem will impart your data to other people and how we gather and can utilize your substance and data. We urge you to peruse the Data Policy, and to utilize it to assist you with settling on educated choices.
- You should report us for any change in basic data (telephone number, driving permit, vehicle information) as quickly as time permits.
- You are capable on the off chance that you give us off base or controlled information and neatness.
- If you give any data that is false, off base, not current, or deficient, or the Company has sensible grounds to speculate that such data is false, off base, not current, or fragmented, the Company has the option to suspend or end your record and decline all current or future utilization of the Services (or any part thereof).
- All archives and substance you give us ought to be yours and address and forward-thinking in all regard in unsurpassed. you are required to advise us when your driving permit has been suspended, repudiated or has lapsed. This applies to your vehicle permit too. You can furnish us with your refreshed data by means of firstname.lastname@example.org and we will utilize our sensible exertion to react to you inside 3 working days
- You have all the fitting licenses, endorsements and position to give conveyance administrations to Customers, that you possess or have the legitimate option to work the vehicle and moreover, that such vehicle satisfies all important wellbeing guidelines and that you have a substantial protection spread for your vehicle.
- You may end the agreement whenever by basically shutting your record by adhering to the directions on the application or site. On the off chance that you end your participation with no limitation from our organization, can rejoin whenever after.
- We may end the agreement and close any record you have kept up with us by allowing you 3 days' notification recorded as a hard copy by email to your enrolled email address. We may likewise end the Contract and close your record without notice on the off chance that you are in break of any of your commitments under these Terms, if chapter 11 procedures are brought against you or on the off chance that you don't fulfill or agree to any judgment or request of any court of equipped purview.
- We maintain whatever authority is needed to suspend, confine or end your entrance to Tanyem whenever without notice on the off chance that we have sensible grounds to trust you have penetrated any of these Driver Terms. This will not constrain or preference our entitlement to make some other move against you that we think about suitable to safeguard our privileges or that of some other pertinent individual.
- We maintains whatever authority is needed to suspend or hinder your record or end your utilization of the application, site or potentially administrations should you utilize the product or administrations with an incongruent or unapproved gadget or abusing any term and additionally condition characterized in this archive and other related and connected reports.
- If your enrollment ends by the administrator with some limitation from our organization, you can't rejoin until settling the issue.
VII. Vehicle :
- The Tanyem administrator, decides as far as possible for the vehicle's usable space for vehicle types.
- The Tanyem administrator, decides the vehicle necessities. (model, age, work … ) universally or for each states or nation.
- You are required to be on the Insurance for the vehicle.
- You must acquire Pollution Certificate for the vehicle.
- You are not permitted the utilization of rescued vehicles.
VIII. Notification :
- For getting new requests warning, you should set your status to accessible.
- You won't get new request notice while driving.
- While making yourself accessible in the application, application will ask you whether you have somebody help you while driving or not, in the event that you set I am most certainly not driving or I have somebody help me, at that point you will get warning while at the same time driving.
- Parameters to get New Order Notification:
- Driver's favored area to serve (same city as of the pickup or drop of area).
- Driver's vehicle type (same as client's solicitation or bigger).
iii. Vehicle's usable room
- Cost will be determined by value adding machine motor (in view of kilometers)
- Time controlled by time adding machine motor.
- Distance controlled by google map motor.
- Order Accepting :
- Number of requests you can acknowledge is dictated by the administrator.
- Number of requests you can acknowledge with cover time period is dictated by the administrator.
- You have just 3 minutes to acknowledge or dismiss a request before the request is chosen by you or different drivers.
o Fulfillment :
- On Time: you should appear on-time in get and drop off. On the off chance that your defer makes any harm the client, you are the main mindful individual – allude to harm .
- Service Quality: you ought to give the client the best help as depicted in the preparation report of the organization.
- Cancelling and moving:
It will be the duty of the driver or proprietor to educate us before 6hour regarding the excursion about the crossing out from your part. Neglecting to advise the wiping out inside time may bring about the end of your agreement with Tanyem. Anyway you may move the booking to another driver who is as of now enlisted with us. Request that your gathering register with Tanyem so as to stay away from jumble finally second.
- Routing :
- The organization isn't mindful any refusal of administration utilizing application because of the system inclusion or the PDA issue.
- The organization isn't liable for the prescribed course and evaluated time to the driver. As, there may be surprising occasions on course.
- You can choose to utilize or don't utilize the suggested course by the application, yet you need to convey the requests in the guaranteed time period.
XII. Safety issues :
- The driver ought not be occupied while driving.
- Wearing suitable clothing standard
- Safety hardware (like gloves, hat, vest, stile toe shoes … )
- Safe and secure vehicle duty
- Wearing Mask, Gloves and using proper sanitizing standards.
- It is free to download and utilize Tanyem driver and client application.
- You will be the one to choose the sum you need for that request.
- The Delivery cost is determined dependent on the distance of the journey.
- Tanyem will pay you for the distance calculated by the application using google maps. You will be responsible to collect additional amount in cash money from the client.
- Tips are discretionary by the client.
- If you indicate rebate for explicit time and date, this sum is just pertinent on your part.
- You acknowledge the estimating arrangements of Tanyem which configuration to be reasonable.
- You know that when mentioning Services by SMS instant messages, standard informing charges will apply.
- The Customers will pay the conveyance charge to the Tanyem.
- You will get the payement with in 48 hours after the finish of the journey.
- You will get your bit simply after the client affirmed the correct help is given. On account of contention, the Tanyem organization choose the case.
- As depicted in Data approaches all Bank account data will be kept up and made sure about by the organization.
- Monthly installment proclamations are sent to the driver with the status for the paid and unpaid requests.
Consent that Tanyem will settle on the instance of contention with client
You are responsible for all your fines that government imposes on you. Tanyem will not be liable to pay anything.
XVII. The driver or owner is liable for the accompanying issues like:
- Security issues
- Harm to client properties and requests.
XVIII. Sanitizers, gloves and cover is the driver's duty.
XIX. Maintaining the hygiene of the taxi is Driver's and Owner's obligation
- Timing and planning :
- The driver is answerable for his acknowledged requests in whenever and days.
XXI. Our lawful commitments and cutoff points on our risk :
- We are not answerable for:
- misfortunes not brought about by our break.
- the activities or inactions of any client.
- roundabout or weighty misfortune or harm, including without constraint, misfortune or benefit, pay, intrigue, future business or foreseen reserve funds.
- inability to give Tanyem or to meet any of our commitments under these Terms where such disappointment is because of occasions outside our ability to control (for instance a system disappointment, range depletion, disappointment of the GPS framework, any disappointment of your shrewd gadget or changes to its working framework, and other such comparative event(s)).
- Despite anything to the opposite in these Driver Terms, you concur that the Company's obligation in regard of any break bringing about sensibly predictable misfortune or harm, is restricted to a limit of Rs1000.
XXII. General :
- We may move our privileges or commitments or sub-contract our commitments under these Driver Terms to another legitimate element without your assent. You may end your concurrence with us whenever under the Driver Terms.
- The Driver Terms are close to home to you. You may not move your privileges or commitments under the Terms to any other individual.
- If any arrangement of the Driver Terms is seen as invalid or unenforceable in entire or to some degree by any council, court or equipped position, different arrangements will stay legitimate and keep on applying to the gatherings.
- No individual other than involved with this Contract may implement the Contract by ethicalness of the Contract (Rights of Third Parties) Act, of the India, however this doesn't influence any privilege or cure of the outsider which exist or is accessible separated from that Act.
- We are continually searching for approaches to improve and grow Tanyem. We may revise these Driver Terms now and again so as to reflect changes to Tanyem in which case we will give you sensible notification by email of any progressions to these Terms. You can end whenever under the Driver Terms on the off chance that you don't acknowledge any reexamined term and conditions.
- We will put forth a valiant effort to determine any questions emerging from the utilization of the Service. On the off chance that you wish to initiate legitimate procedures against us, you should do as such by method of discretion in India as per the Arbitration Rules of the India.
- The Contract and the Driver Terms will be represented by and understood as per the laws of INDIA.