User Privacy Policy

By using our services or providing us your information you agree to the terms of the policy. Please go through all the following policies thoroughly.

1. Scope and Application
This policy is completely for any individual who uses our application or demand any service from Tanyem. This policy does not apply to driver, service provider, vendor or any other individual who is using Tanyem under respective policies, permissions and license (partner)
In case you use other services both as user or partner the respective policies apply to you based on your interaction with us. We assure to respect your privacy and protect your personal information shared with us.

2. Platform Permissions
It includes the data which can be accessed by an application with your consent. This consent may be obtained from user by notifying them either before using the application or at the time of first usage. The permission requested by us may be change from time to time or vary according to the system operation and same will be communicated to you through any mode of communication channel.

3. Information Collection
3.1) Identity
To identify you as an unique user in order to provide an uninterrupted service we need certain details i.e. your name, mobile number, password and email address during your registration as a user. The information you have shared with us in relation to our services may be retained by us.
3.2) Information collected from customers through our services
3.2.1) Contacts: For the safety purpose we use the mobile numbers shared by you in your profile to send you the details about the services and location.
3.2.2) Location: We may collect your travel details like your current location, travelled time, source address & destination location only for the booking request you make with us.
3.2.3) Storage: In case you have uploaded a profile picture in your account we may store and read your photos from your device storage.
3.2.4) SMS and Phone: During the registration process we may read your SMS and can also send SMS to the registered mobile number for support.
3.2.5) Log Information: We may also collect the IP address of your device, app crash activities, app features or pages viewed.
3.2.6) Call Information and Device ID : In order to send you relevant push notifications we might collect information about your mobile hardware model, operating system and version used on your device, unique device identifier, preferred language, advertising identifiers, device motion information, serial number.
3.2.7) Device and App History: We may read information about any account associated with your device and may retrieve running app.

4. Use of Information
To provide new service to our user and to improve our services we need the information to identify you as a user. We will keep all these records for internal record only. We use contact details in order to send you trip related information, any update in the application new services, special information or other information. Sometimes we may also contact you for market research purpose or feedback.

We may also use this information to contact you via email, facsimile, phone or text message, to deliver certain services or information you have requested.

5. Information Sharing
We have incorporated technology and safety features and strict policy guidelines to protect the privacy of your personally identifiable information from unauthorized access. We assure to protect your information shared with us. We guarantee complete security to your personal information but remember transmission over internet is never 100% secured. Secrecy of your password and other confidential account information is your responsibility at all set. Any information disclosed, accessed or destroyed on app is not ensure by us. Changes caused in the functioning of your device or network directly affects your privacy settings. By using our services through the app we do not want to push our ideas on to the customers we simply want to make what they want. No personal information of the customer will be sold to third parties without their prior permissions. However your contact details and journey details like current location, source location and destination location will be shared to our Vendor/ Drivers.

6. Performance Analysis and Marketing Provided by Others
We may also allow third parties or vendors to provide service performance analysis and to advertise on our behalf across internet or telecommunication. These service partners may use cookies, web beacons, SDKs or other technologies to identify your device when you visit the third party website or use any other services provided by them. This data will be then used to generate performance reports and to improve our services.

7. User Choices:
7.1) Location Information
Our App collects location details depending on the permission granted by client. We will be able to read the trip locations and device approximate location depending on the IP address.
7.2) Account Information
Client may change the account information by logging into our app. You can reach us by writing at the below mentioned email address or can call customer care executives on the support contact numbers mentioned on our website
7.3) Marketing Communication
We will be able to send messages regarding the services used by you and also about your account.

8. Changes to our Privacy Policy
The Privacy Policy may be altered or changed from time to time. The changes will be communicated to you via appropriate channels of communication or by updating this section. You must review this policy time to time. Your use of our services after changes to this policy will be considered as your consent to the changes.

9. Queries Regarding Privacy Policies
If you have any query about these privacy policies you may write to us at if you think we are holding any incorrect or incomplete information regarding you please email us at the soonest at the above mentioned email address, we will rectify it as soon as possible.