Q. When can I get the cheaper ride?
Ans.

• When we have any ride vacant and returning back to your destination we can provide you that ride in cheaper rates.

Q. When Can I cancel the ride?
Ans.

• Round Trip: It can be cancelled any time 1 hour before the starting of your ride.
  One Way Ride: It can be cancelled any time:
  1. One hour before staring of your ride.
  2. As soon as we get the return booking for your ride we will provide you with the cash back. Once you receive the cash back you will not be able to cancel your ride.

Q. Can I cancel the cheap ride?
Ans.

• No, Cheap ride once booked can not be cancelled.

Q. What if I want to travel one way but not getting a cheaper ride?
Ans.

• You can continue booking the ride on normal rates. As soon as we get return booking for your one way ride, we will provide you with the cash back of the difference between normal and cheaper rates.

Q. What if my cab travels beyond the estimated distance calculated by the application or website?
Ans.

• In this particular scenario you will have to pay extra amount in cash to the driver according to the formulae Extra (Distance x 2 x Normal Rates) + GST.
• Note: Payment for Extra Kilometers will calculated on the same basis in case of Round Trip, One Way Trip on Normal Rates and as well as One Way Trip on Cheaper Rates.

Q. What is the Refund Policy of the Company?
Ans.

• Refund Policy varies according to the type of ride you have booked:
  
  1. Round Trip: Full Refund on cancellation.
  2. One-way trip (booked at normal rates): You can cancel your ride till we get return booking for your ride. As soon as we get a return booking we will provide you with the cash back amounting the difference between normal and cheaper rates.
  3. One-way Trip (Cheaper rates): This ride can not be cancelled. No refund will be there.

Q. How can I use the cash back amount?
Ans.

• You can use the cash back amount to book another ride with us. The cash back amount cannot be transferred to your bank account/payment wallet or credit card.